Refund policy
We have a 30-day return policy, which means you have 30 days from delivery to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@mimotta.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@mimotta.com
Damages and issues
Please inspect your order upon delivery. If the item arrived damaged, you received the wrong item, or the engraving differs from the text you submitted, please contact us at support@mimotta.com within 7 days of delivery where reasonably possible, with photos of the item and the packaging, so that we can file a claim with the carrier and make it right. Reporting later does not affect your statutory rights. Manufacturing defects that appear later are covered by our Limited Warranty.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards. Items purchased on sale or at a discount can be returned under the same conditions as full-price items.
Personalized and custom-made products
Personalized products (such as items with custom engraving, names, numbers, or inscriptions) are made to order and cannot be returned for change of mind. If a personalized product arrives damaged or defective, or does not match the order details you confirmed (including engraving that differs from the text you submitted), we will remake or replace it, or issue a refund if that is not possible. Engraving that matches the text you submitted, including spelling errors, is not considered an error. Please report such issues within 7 days of delivery where reasonably possible; this does not affect your statutory rights.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. This right does not apply to personalized or custom-made products, as permitted by EU consumer law.
Warranty
Manufacturing defects are covered by the MIMOTTA Limited Warranty: 2 years for watches and 1 year for bracelets and other jewelry. See our Warranty Policy. The return period does not shorten the warranty period.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@mimotta.com
Refunds are processed through the payment method and payment provider used for the original transaction.